Terms Of Service

To provide you with a seamless shopping experience, we offer various payment options. You can conveniently make a purchase using VISA, Mastercard, Discover, PayPal, Apple and Google Pay. It's important to note a 13% HST charge is applicable to all orders placed within Canada (only). Additionally, all prices listed are in US dollars ($USD).
When you purchase digital downloads, you can enjoy instant access to your product(s). You will have two opportunities to download your purchase(s) within a 48-hour period. This allows you ample time to retrieve your files and ensures that you have a smooth and efficient downloading process.
All workshops are conducted through the Zoom platform to provide a seamless virtual learning experience. If you opt for a 1 on 1 workshop, you will receive an email with a link that allows you to select a date and time that best fits your schedule. This flexibility ensures that you can conveniently choose a time slot that suits your availability. With group workshops, you will receive an email with a link to a pre-selected date and time. This ensures that all participants can join the workshop at the same time, fostering a collaborative learning environment.
All physical merchandise is shipped from the USA using UPS (internationally) & USPS (within the USA). Once your parcel is shipped to your specified destination, you will be emailed a tracking number to monitor the progress of your shipment. Additional customs and duty charges may apply. Cancellations: Please note order cancellations can only be requested prior to the processing of your purchase. Once the processing has begun, our return policy will be in effect. Claims: In the event that you receive damaged, incorrect, or missing items in your order, it's important to make your claim within 10 business days from the date of your purchase. Claims made after this specified time frame will not be accepted. We encourage you to promptly report any issues with your order to ensure a timely resolution. Returns: Kindly note we do not offer exchanges for items. If you wish to replace an item, we kindly request you to place a new order for the desired item and proceed with returning the item you already have. To initiate the return process and send your item(s) back to us, please contact us. It's important to include your order number in the form for efficient processing. Return Shipping: The responsibility for covering the shipping costs for returning your item(s) lies with you. Please note shipping costs are non-refundable.
Updates may include enhancements, bug fixes, patches, error corrections, and new features. It's important to note that updates may also involve the modification or removal of certain features and functionality. Once an update is released, all customers who have purchased the item will receive a notification via email. This ensures you stay informed about any improvements or changes made to the product you have purchased.
Unless explicitly stated otherwise, the intellectual property rights in this website and its content are owned by jeromerobins.com. All our intellectual property rights are reserved.
At jeromerobins.com, we take your privacy and the security of your personal information seriously. This Data & Privacy Policy outlines how we collect, use, and protect your data when you visit our website. By using our website, you consent to the practices described in this policy. Information We Collect: Personal Information: When you voluntarily provide it to us, we may collect personal information such as your name, email address, and any other information you choose to provide. We may collect non-personal information about your interactions with our website, such as your IP address, browser type, device information, and pages visited. Personal Information: We may use your personal information to communicate with you, provide customer support, and improve our services. We will not sell, rent, or share your personal information with third parties without your consent, except as required by law. We may use non-personal information for statistical analysis, website improvement, and to enhance your experience on our website. Cookies and Tracking Technologies: We may use cookies and similar tracking technologies to collect information about your browsing activities on our website. These technologies help us analyze trends, administer the website, track users' movements, and gather demographic information. Third-Party Links: Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of those third-party websites before providing any personal information. Data Security: We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure. Children's Privacy: Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected personal information from a child, please contact us immediately. Changes to this Policy: We reserve the right to update or modify this Data & Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. If you have any questions or concerns about our Data & Privacy Policy, please contact us.
While we strive to provide a seamless and secure experience, we will not be held liable for any damages that may arise from the use of this site. This includes, but is not limited to, direct, indirect, incidental, punitive, and consequential damages. It is important to understand that any material downloaded or obtained through the use of this site is done at your own discretion and risk. You, as the user, will be solely responsible for any damage to your computer system or loss of data that may result from the download of such material. This notice will be governed by and construed in accordance with Ontario (Canada) law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of Ontario (Canada).